Careers · Customer & Partner Experience
Partner Success Associate
Help partner venues succeed on Fykli by improving adoption, solving issues and turning feedback into better product decisions.
- Team
- Customer & Partner Experience
- Location
- Bengaluru (on-site)
- Type
- Full-time
- Experience
- 1-3 years
About the role
Partner success is about making sure venues feel supported after they join us. You will be the steady point of contact for partner teams, helping them get value from Fykli and helping us understand what they need next.
You will work across support, operations, product and growth, balancing day-to-day responsiveness with the long-term health of each partner relationship.
What you'll do
- Build strong working relationships with partner owners, managers and front-desk teams.
- Help partners adopt tools, understand performance and improve member experiences.
- Respond to partner issues quickly, coordinate fixes and close the loop clearly.
- Collect structured feedback and identify patterns that should become product or process improvements.
- Support partner communications for launches, policy updates, campaigns and new features.
- Maintain partner notes, health signals and action items in our internal systems.
What you'll bring
- 1-3 years of experience in partner success, account management, customer success, operations or support.
- Excellent communication, patience and follow-through with external stakeholders.
- Ability to handle sensitive issues calmly and bring the right teammate in when needed.
- Comfort with spreadsheets, CRM tools, support tools or structured trackers.
- A practical, relationship-first approach to solving business problems.
Nice to have
- Experience with fitness, wellness, hospitality, local commerce or SaaS tools.
- Kannada or Hindi fluency.
- Comfort using data to explain performance and recommend next steps.
Apply for Partner Success Associate
Every application is read by a person.
Prefer email? Write to support@fitchoiceworld.com with “Partner Success Associate” in the subject.